1st Edition

Total Quality In Information Systems And Technology



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ISBN 9781884015700
Published June 18, 1996 by CRC Press
320 Pages

USD $155.00

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Book Description

Breaking tradition in describing Information Technology (IT), also known as Information Systems (IS), this book sets its sights on educating business and technical personnel at all levels on how to bridge the communication and quality gap between their respective areas. Taking action before preliminary planning has taken place costs money, especially when it involves technology. Learn from the experts the time-saving, action-oriented techniques that disprove the tired, dated mind-set that has until now excluded technology from corporate planning.
Properly applied, these techniques will transform your decisions into actions that result in the implementation of innovative technology-on time and within budget.
Discover methods of blending the desires of technicians-who want the newest technology, often regardless of cost-with that of the business area, allowing both to work in harmony. Successful methods are illustrated.

Table of Contents

Harnessing the Power of Information Technology Through Total Quality
Overview of Technology, Quality and Information
The Behavior of Technology
The Power of Technology
The Rise of Organizational Society, Management Theory and Total Quality
The Age of Information
The Culture of Change
Networks, Satellites and Superhighways
The Nexus of Information Technology and Total Quality
Understanding the information Technology Organization
Revolution and Evolution of IT
Information Technology Organizational Functions
Describing the IT Professional
Information Technology Infrastructure
External Support Considerations
Exhibits: Skill Descriptions for IT Professionals
Exercise: IT Professionals Vision and Mission Setting
Role Information Technology Plays
Identifying Technology Ground Rules
Common IT Roles
Identifying the IT Customers
Technical Strategic Planning
Business Management and Technology Interaction
Information Architecture
Communication
Summary
Overview of Total Quality
What Is Total Quality
Total Quality as a System
History of Total Quality
Article: The Deming Prize vs. The Baldrige Award
The House of Quality
Systems and Total Quality
The Pillars of Quality
The Foundations and Cornerstones
Strategic and Quality Planning
Strategy Management
Policy Management
Voice of the Customer
Voice of the Business
Objectives Formation
Project Teams and Methodology
Team Building
Various Team Types
Defining Preliminary Project Criteria
Project Development Methodology Cycle Phases
Measuring and Estimating Methods
What Causes Projects to Fail
Summary
Exercise: Four Steps for Developing Effective Teams
"How-to" Techniques and Tools
Definition of Techniques and Tools
Considerations When Using Techniques and Tools
Various Techniques and Tools
Periodicals and Newspapers
Electronic Data Interchange
What Is Electronic Data Interchange (EDI)
EDI Users and Type Activities
Where Does Information Technology Fit In
What Is Needed to Implement EDI
International Considerations
Is EDI For You
Exhibits:
1. EDI Organizations
2. EDI Sources by Industry
Case Studies: Horror Stories and How to Avoid Them
The Software Selection "Overkill"
Everyone Has It-High Tech to Be High Tech
Business End-Users Not Involved
A Question of Size and Upgrading
Reengineering Information Systems
The Magic Software Solution
The Software Purchase
Glossary of Terms
Index

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Author(s)

Biography

Woodall\, Jack