1st Edition

The High Cost of Low Morale...and what to do about it




ISBN 9781574440980
Published April 3, 1997 by CRC Press
280 Pages

USD $84.95

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Book Description

While the morale of an organization is an intangible element composed of feelings and attitudes of individuals and groups, the effects of morale include tangible and extremely important factors such as profits, efficiency, quality, and productivity. Low morale and its costliest indicator, high turnover, can be a tremendous drain on a company's finances. Managers often view morale as mysterious and unpredictable, when in fact it is a measurable, controllable expense. The High Cost of Low Morale explores the underlying causes of low morale and offers you field-proven, practical methods for increasing morale and reducing turnover in your organization.

Table of Contents

Introduction
Pin the Tail on the Donkey (Make Good Hiring Decisions)
Plan for Retention
Forecast Staffing Needs
Develop Recruitment Sources
Know What You're Looking For
Become A Skilled Interviewer
Measure Against Job Requirements
Look For Versatility
Be Sure They're Willing As Well As Able
Test Them
Hold Auditions
Make Commitment Possible
Start With Quality Employees
Be Selective
Seek People-Oriented Leaders
Hire People Who Are Better Than You
Try Team Interviewing
Troubleshoot Recruitment Problems
Avoid the "Mirror Test"
Consider Internal Candidates
Hire for Today's Generation
Check References
Make Sound Hiring Decisions
Up Your Attitude (A Good Attitude = High Morale)
Enjoy What You Do
Don't Waste Time On Negative Thoughts
Find Ways To Learn New Things
Demonstrate The Work Ethic You Expect
Start Each Day With A Positive Thought
Helping Others Helps Yourself
Set Your Mental Barometer
Even When You Don't Feel Like It
Find A Release
Don't Air Your Dirty Laundry
Find Your Creative Attitude
Make It Easy On Yourself
Live By A Personal Mission Statement
Stay Physically And Mentally Fit
Don't Take Life Too Seriously
Set Goals
Associate With Positive People
Talk To Yourself
Why Not You?
Once Upon A Time
Reward Yourself
Pygmalion's Fair Lady (The Power of Expectation)
Remember Clementine
Start With Number One
"Give Me No Choice"
There's More Than One Way …
Recognize The Family
Structure Positive Situations
It's All In Your Mind
Do What Failures Are Afraid To Do
Dream Impossible Dreams
Make Them Feel Special
Recognize Assets
Keep Them On Your Radar Screen
Offer Approval And Acceptance
Lift Self-Imposed Limitations
Take The Bull By The Horns
Have A Game Plan
On My Honor …
Nothing Happens 'Til Somebody Sells
Get Out Of The Way
And They Wiped Their Minds Clear
Ma Bell Did It (Communicate)
"Mission Possible"
Think It Over …
Give Criticism In The Helping Spirit
Make Learning Easy
Stay "Checked In"
Share The Vision
Try Toastmasters
Be Accessible
Give Everyone A Say
Speak From The Heart
Make Them Decision Makers
Clarify Expectations
Keep Them Informed
Encourage Feedback
Explain The "Why"
Build The Listening Habit
Use Humor To Get Your Message Across
Consider A Survey
Use Performance Appraisals As Communication Tools
Take Inventory
Try "Rolestorming"
Why So You See It That Way?
Hear What Employees Are Not Saying
Don't Discourage Small Talk
Ch-Ch-Ch-Change (Take Charge Of Change)
Offer "Inplacement"
Ask For Advice
Take Care Of The "Me" Issues
Get Resistance To Change Out In The Open
Little Things Make A Difference
Validate the Positive Results Of Change
Delegate - Especially During Change
Get Buy-In
Plan For The Change Reaction
Think Like "One" Company
Beat The Downside Of Downsizing
Anticipate Highs And Lows
Acceptance Is A Four-Stage Process
Give Them Time
Reinvest In Employees
Diversify
Change Comes In Familiar Packages
Get 'Em Psyched (Build Fun Into Your Organization)
Consider An R&R Fund
Learn To Have Fun
Show Appreciation
Give Us This Day
Provide Education As An Incentive
Reward Them When They Least Expect It
Get Casual
Make Safety Count
Host A Gag Nite
Offer Them "Hidden Paychecks"
Name Your Customer
Count On Retirees
Modify The Nature Of The Work
Be There To Greet Them
The 1212 Club
Do Something Extra To Reward Dedication
Consider Sabbatical Leave
One Million Dollars For Your Thoughts
It's In The Cards
Create Olympic Performance Events
The Leader Of The Band
Help Them Regain The Spirit
Give Them Ownership
Who's On First (Is it Leadership Or Is It Management)
Offer Small Rewards
Be A Coach, Not A Cop
Be Flexible
Learn From The Past
Reward Risk-Taking
Don't Be A Pretender
Rechart Career Paths
Teach Them The Business
No Matter How Good The Product …
Don't Leave Them Behind
Develop Tomorrow's Leaders
Be Sure They Get What They Need
20/20 Vision
Make It Informal But Meaningful
Link Training To Corporate Initiatives
If You Were Expecting A Package …
Consider A Mentor Program
Show Them How
Value Employees From Day One
"Leadership 2000"
Environment Makes The Difference
Don't View Training As An Expense
Consider Apprenticeships
Epilogue
Appendix A
Glossary
Index
Index by Company

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Reviews

"Carol's book is an invaluable tool that offers numerous powerful ideas for reducing turnover and keeping employees feeling good about putting forth their best efforts."
-Fran Tarkenton
"The prevailing culture among business leaders throughout the world today is one of acceptance; acceptance that employees will be disinterested, disconnected and (eventually) disowned. Carol Hacker stands at the gate and says 'no'. She believes (correctly) that morale 'counts' and that investing in people has far reaching and significant implications."
-Allen J. DeNiro, Corporate V.P. Human Resources, Turner Broadcasting System, Inc.
"Looking for a practical, down-to-earth guide to being a better manager? Read it! Want to be a leader everyone works hard for? Live it!"
-Joan Lloyd, Author, Syndicated Columnist, "Joan Lloyd at Work"
Every company and industry that I am aware of today is faced with the challenge of achieving competitive advantage through the people in the organization at a time when employment insecurity and apathy are at an all time high. This no-nonsense, easy-to-read book is filled with great ideas for anyone who manages people. Carol Hacker truly understands what it takes to reduce the high cost of low morale as she has experienced many of the challenges facing business leaders today and she shares these with her readers."
-David W. Conell, Dean, Southern Company College