One of the most important skills of successful managers is dealing with change. 'Managing Change Effectively' combines philosophical insights with practical applications to help managers effectively incorporate change with the least disruption.
'Managing Change Effectively' details specific approaches and methods for making change decisions and getting changes accepted. From communication to participation, Kirkpatrick shows managers and executives how to make change their ally. Packed with examples that illustrate the principles and procedures for implementing new ideas, policies and strategies for almost any type of organization, this text is a valuable resource for managers at all levels, especially those in training and human resources.
Table of Contents
Approaches to managing change - The changes managers face; The manager's role; Why people resist or welcome change; Methods for managing change - A step-by-step change model; Empathy: the first key to successful change; Communication: the second key to successful change; Participation: the third key to successful change; Applying the three keys; Case Examples of successful change - Moving into a new managerial job; Establishing variable work hours; Improving productivity through work design; Successfully implementing quality circles; Getting more productivity from the last hour of work; Gaining acceptance for a new incentive system; Converting from a 'batch' to a 'just-in-time' production process; Reorganizing the sales force; Instituting new training programs.