'Learning through Knowledge Management' provides an insightful overview of the main issues integrating learning and Knowledge Management. It offers a rich resource of case examples that highlight Knowledge Management in practice.
The text explores and defines learning and Knowledge Management concepts, and deals with the elements that play an important part in determining implementation success in the organization. The chapters present a managerially oriented discussion of the following key areas:
* The role of processes in managing knowledge
* The behavioural side of Knowledge Management
* Leadership reflexes for knowledge management success
* The key features of Information Technology required for Knowledge Management
* The future of Knowledge Management as part of organization management.
There are many case studies which include:
The case studies encompass a diverse and broad range of sectors, maturity of practice, problems and approaches to Knowledge Management.
Table of Contents
Knowledge management and learning for organizations; Process approaches for the management of knowledge and learning; Culture for knowledge sharing and transfer; Leadership role in the management of knowledge structures and culture; Measurement and technology; Learning knowledge management imperatives: present and future: Case studies: British Airways; BP Amoco; Celimi; Chevron; CMG; Ford; Hewlett Packard; Honda; IBM; ICL; Lucent Technologies; Monsanto; Post Office; Pacific Western Airlines (PWA); Quidnunc; Singapore Airlines; Swedish Police; Xerox.
A few hours spent with this book will allow any reader to catch up with the present, if not the leading edge, academic thinking on the idea of the learning organisation. There are some great business stories in here, ICL, the Post Office and BA. ... the book's worth it for part 1 alone, especially for those looking for a context in which to place their e-learning strategy.
Peter Williams, E-Learning Age - January 2002